Survey - Epoch Automotive

Name:

Email:

Phone:

How would you rate your overall experience with Epoch Automotive?

Comments

What was your initial impression of our shop when you arrived?

How satisfied were you with the communication from our team throughout the repair or service process?

Was the repair/service completed in the time frame you expected?

Yes

No

If no, please explain

Did the final price of your service match your expectations based on our estimate?

Yes

No

If no, please explain

Were there any aspects of your experience that could have been improved?

Were you informed about any important future repairs or services needed for your vehicle? If so, did you feel the information was presented clearly and with your safety in mind?

Yes, the recommendations were clear and focused on maintaining my safety and vehicle health.

Yes, but the explanations could have been clearer.

Yes, but I felt like I was being sold something.

No, no recommendations were made.

What influenced your decision not to return to our shop?

Service quality

Cost of service

Location convenience

Customer service experience

Other

Is there anything specific that could encourage you to return to Epoch Automotive?

Is there anything else you would like us to know about your experience?

We Are Now Hiring!

We Value Your Feedback – Help Us Improve!

Experience Survey